Decalogue of Good Practices for Electronic Mediation

Quality training must provide mediation professionals with the skills and abilities that reflect the times in which we live. Among other aspects, this means becoming familiar with the electronic environment and with asynchronous communications in real time.
For this reason, every effort must be made to ensure that the training received by these professionals meets the criteria of the described two-pronged approach, and that they acquire the skills and abilities which have been indicated in this paper in the form of ten postulates or guidelines containing the following key ideas: a good command of the language, of linguistic registers and of communication, with maintenance of appropriate feedback with the parties; the use of brief and clear communication, avoiding all ambiguity; intensive practice of active listening; a mastery of electronic tools; a good level of transparency with regard to the parties involved, the system, the mediating institution; effective technological equality and a clear separation of personal and professional environments.

See more at:  A.E. Vilalta (2017) «Decalogue of Good Practices for Electronic Mediation»  ​Electronic Mediation,. Ed. Comares, pp. 189-200.

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